System Administrator – Level 1

Summary

The administrator must use his solid understanding of web hosting technologies, applications, virtualization and hardware specifications to find answers to customer challenges.  He must be able to learn and adapt to the latest technologies.

Responsabilities:

  • Administer our customers' servers and provide them with immediate assistance
  • Identify and solve problems on the servers: DNS, security (spam, DDoS, firewalls), performance tuning, Apache, IIS, MySQL, control panels (Plesk and Cpanel)
  • Manage emergencies involving unreachable servers (commonly called "downs")
  • Provide unparalleled customer service by phone and email
  • Prioritize requests to be addressed, and tickets
  • Escalate tickets to your level 2 and 3 colleagues as necessary in order to meet resolution deadlines
  • Contribute to knowledge sharing by writing articles for our knowledge base and our documentation system.
  • Act as a liaison between technical support and other departments

Technical skills and abilities:

  • Skills in Linux (Apache, MySQL, DNS), CentOS, Debian, Ubuntu;
  • Skills in Windows administration (IIS, Sql server), Windows 2008, 2012, 2016;
  • Hardware knowledge
  • knowledge of software RAID (Linux et Windows);
  • Networking knowledge
  • Knowledge IOS / Junos OS
  • Determination to provide excellent customer service
  • Good clear and effective communication skills both orally and in writing - English and French Spanish is a big plus
  • Teamwork
  • Professionalism, sense of responsibility and autonomy
  • Good management of priorities and stress
  • Ability to overcome difficulties and solve problems with a positive attitude

Qualifications and work experience:

  • 1 – 2 years experience with Linux and Windows servers
  • DEC or Bachelor's Degree in Computer Science
  • Experience in customer service
  • Bilingualism French/English essential - Spanish an asset