Summary

The Manager, inside sales (MIS) is responsible for managing a team of Inside Sales Representatives in Canada.  This position requires target industry knowledge including: Cloud Computing, Data Centers, Managed Hosting/Storage, IP Services, CDN/Media and Telecommunications.  The MIS will create strategic prospecting and sales plans to grow sales revenue.  Ensure quality customer contacts through prospect development, sales training and coaching/mentoring of the inside sales team.

In addition, the MIS will recruit, select/train and manage high performance Inside Sales account managers to ensure performance attainment meets or exceeds Corporate targets.  Work with Sales Director to create a framework for all of the sales regions and their sales professionals with the goal of retaining and upselling the current account base.

Work and Manage a Book of Business and responsible on generating direct sales within specific accounts.

This position will play a key contributor to the corporate sales strategy while providing definition and implementation of the plan for Enterprise Sales to achieve corporate objectives

Responsabilities:

• Manage the sales effort for the market to achieve sales and revenue objectives.
• Motivate, train and assist inside sales representatives to meet assigned sales quota.         
• Assist and travel Occasionally with inside sales reps on customer visits or difficult customer calls.              
• Create market sales strategies to accelerate sales, provide new ideas that will generate more Sales
• Effective technic in prospecting for new logo, using cold call or Social Selling Index
• Manage the team activity and optimize the time management for each team member
• Manage the portfolio of multiple key customers and drive direct sales with key customers
• Submit timely sales forecasts and reports
• Implement and measure KPI for the team
• Resolve problems or issues with customer accounts.      
• Develop relationships with internal departments in order to facilitate sales issues.            
• Conduct weekly sales staff meetings.
• Develop marketing plans for territory.
• Participate in the Interview and hire of new staff.             
• Evaluate staff performance and help staff meet their career goals.
• Maintain strategic account plans for all top accounts and prospects.      
• Review expense accounts of sales staff and submit to the finance department for approval.         
• Provide a positive working atmosphere.
• Have a strong positive attitude and “Can do” Attitude

Technical skills and abilities:

• Ability to communicate intricate details to senior Corporate management on a timely basis
• Strong verbal, written, analytical, persuasion and interpersonal skills
• Ability to organize and prioritize work in fast paced environment
• Possess an entrepreneurial spirit and be innovative in running sales teams
• Ability to solve problems quickly and completely. 
• Ability to recruit, train and manage and motivate new account managers
• Ability to create a strategic framework and goals for new teams
• Ability to effectively analyze data in order to evaluate trends and weaknesses in organizations
• Exceptional presentation skills
• Exceptional listening skills and strong leadership skills
• Ability to work with all departments on sales and management issues
• Strong judgment/decision making when reacting under time pressures

Qualifications and work experience:

• BA/BS degree required with 5+ years of relevant work and industry experience.  Masters preferred.
• 4+ years direct sales experience; 2+ years successful sales management experience
• Proven sells skills to consistently meet/exceed corporate targets
• Excellent skills in opportunity management, ability to manage pipeline, inspect opportunities, accelerate campaigns, demonstrate deal ingenuity and provide deal-based ideas
• Knowledge of relevant technologies including ability to understand and coach on multiple social media channels and understand how to utilize marketing automation platforms to nurture prospects into opportunities
• Established relationships with industry networking partners in the local area
• Demonstrated personal commitment and interest in continual professional development CIO, CFO, CEO selling experience and contacts