Manager, Inside Sales


The Manager, inside sales (MIS) is responsible for managing a team of Inside Sales Representatives in Canada.  This position requires target industry knowledge including: Cloud Computing, Data Centers, Managed Hosting/Storage, IP Services, CDN/Media and Telecommunications.  The MIS will create strategic prospecting and sales plans to grow sales revenue.  Ensure quality customer contacts through prospect development, sales training and coaching/mentoring of the inside sales team.

In addition, the MIS will recruit, select/train and manage high performance Inside Sales account managers to ensure performance attainment meets or exceeds Corporate targets.  Work with Sales Director to create a framework for all of the sales regions and their sales professionals with the goal of retaining and upselling the current account base.

Work and Manage a Book of Business and responsible on generating direct sales within specific accounts.

This position will play a key contributor to the corporate sales strategy while providing definition and implementation of the plan for Enterprise Sales to achieve corporate objectives


  • Manage the sales effort for the market to achieve sales and revenue objectives.
  • Motivate, train and assist inside sales representatives to meet assigned sales quota.         
  • Assist and travel Occasionally with inside sales reps on customer visits or difficult customer calls.              
  • Create market sales strategies to accelerate sales, provide new ideas that will generate more Sales
  • Effective technic in prospecting for new logo, using cold call or Social Selling Index
  • Manage the team activity and optimize the time management for each team member
  • Manage the portfolio of multiple key customers and drive direct sales with key customers
  • Submit timely sales forecasts and reports
  • Implement and measure KPI for the team
  • Resolve problems or issues with customer accounts.      
  • Develop relationships with internal departments in order to facilitate sales issues.            
  • Conduct weekly sales staff meetings.
  • Develop marketing plans for territory.
  • Participate in the Interview and hire of new staff.             
  • Evaluate staff performance and help staff meet their career goals.
  • Maintain strategic account plans for all top accounts and prospects.      
  • Review expense accounts of sales staff and submit to the finance department for approval.         
  • Provide a positive working atmosphere.
  • Have a strong positive attitude and “Can do” Attitude

Technical skills and abilities:

  • Ability to communicate intricate details to senior Corporate management on a timely basis
  • Strong verbal, written, analytical, persuasion and interpersonal skills
  • Ability to organize and prioritize work in fast paced environment
  • Possess an entrepreneurial spirit and be innovative in running sales teams
  • Ability to solve problems quickly and completely. 
  • Ability to recruit, train and manage and motivate new account managers
  • Ability to create a strategic framework and goals for new teams
  • Ability to effectively analyze data in order to evaluate trends and weaknesses in organizations
  • Exceptional presentation skills
  • Exceptional listening skills and strong leadership skills
  • Ability to work with all departments on sales and management issues
  • Strong judgment/decision making when reacting under time pressures

Qualifications and work experience:

  • BA/BS degree required with 5+ years of relevant work and industry experience.  Masters preferred.
  • 4+ years direct sales experience; 2+ years successful sales management experience
  • Proven sells skills to consistently meet/exceed corporate targets
  • Excellent skills in opportunity management, ability to manage pipeline, inspect opportunities, accelerate campaigns, demonstrate deal ingenuity and provide deal-based ideas
  • Knowledge of relevant technologies including ability to understand and coach on multiple social media channels and understand how to utilize marketing automation platforms to nurture prospects into opportunities
  • Established relationships with industry networking partners in the local area
  • Demonstrated personal commitment and interest in continual professional development CIO, CFO, CEO selling experience and contacts